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Exam Code: MD-102

Exam Name Endpoint Administrator

Certification Provider: Microsoft

Corresponding Certification: Microsoft 365 Certified: Endpoint Administrator Associate

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Microsoft MD-102 Practice Test 48

Question 470

A business requires separate security baseline configurations for kiosks and ordinary employee laptops. What should the Microsoft 365 endpoint administrator configure first?

  1. Investigate effective endpoint security policy and tamper-protection or configuration drift.
  2. Create tailored Intune security baseline assignments for each device purpose and validate conflicts.
  3. Correlate Defender device identity, Entra identity and Intune managed device records during cleanup.
  4. Verify software provenance and route any exclusion request through approved security policy.

Explanation

Correct Answer

B:

This is the most targeted action: Create tailored Intune security baseline assignments for each device purpose and validate conflicts. The technical distinction is that endpoint risk and application compatibility differ by device role. Confirm the change by checking: The kiosk and laptop each receive their intended controls without cross-assignment.

Incorrect Answers

A:

This action is appropriate for a different case: Windows Firewall is disabled locally by a privileged user each time the computer boots despite managed policy. There, the targeted fix is 'Investigate effective endpoint security policy and tamper-protection or configuration drift.' because a recurring local override may signal policy conflict or unauthorized changes. The current scenario instead requires 'Create tailored Intune security baseline assignments for each device purpose and validate conflicts.' and verification that the kiosk and laptop each receive their intended controls without cross-assignment.

C:

This action is appropriate for a different case: A company's endpoints are enrolled in Intune but Defender XDR shows duplicate security device entries after rebuilding laptops. There, the targeted fix is 'Correlate Defender device identity, Entra identity and Intune managed device records during cleanup.' because the same physical endpoint can have multiple lifecycle records across systems. The current scenario instead requires 'Create tailored Intune security baseline assignments for each device purpose and validate conflicts.' and verification that the kiosk and laptop each receive their intended controls without cross-assignment.

D:

This action is appropriate for a different case: A user requests a local antivirus exception for a downloaded installer without validating its publisher or hash. There, the targeted fix is 'Verify software provenance and route any exclusion request through approved security policy.' because untrusted application exceptions can create a new malware execution path. The current scenario instead requires 'Create tailored Intune security baseline assignments for each device purpose and validate conflicts.' and verification that the kiosk and laptop each receive their intended controls without cross-assignment.

Question 471

An iOS configuration update is queued but employees report it has not arrived despite healthy device enrollment. What should the Microsoft 365 endpoint administrator configure first?

  1. Create separate specialty-device configuration profiles aligned to each platform.
  2. Inspect profile assignment, latest device check-in and pending policy sync status.
  3. Use a supported Android Enterprise dedicated-device restriction profile and approved kiosk configuration.
  4. Split assignments using trusted device attributes and supported filters or group membership.

Explanation

Correct Answer

B:

This is the most targeted action: Inspect profile assignment, latest device check-in and pending policy sync status. The technical distinction is that an enrolled device may be offline or awaiting policy processing. Confirm the change by checking: A pilot check-in applies the revised iOS configuration and status updates in the portal.

Incorrect Answers

A:

This action is appropriate for a different case: A company wants one kiosk policy for Teams Rooms and Android scanners and finds platform targeting failures. There, the targeted fix is 'Create separate specialty-device configuration profiles aligned to each platform.' because specialized endpoint capabilities cannot be assumed interchangeable. The current scenario instead requires 'Inspect profile assignment, latest device check-in and pending policy sync status.' and verification that a pilot check-in applies the revised iOS configuration and status updates in the portal.

C:

This action is appropriate for a different case: A company-owned Android dedicated scanner needs restricted settings but the assigned profile exposes the complete Settings app. There, the targeted fix is 'Use a supported Android Enterprise dedicated-device restriction profile and approved kiosk configuration.' because dedicated-device security must match the allowed user interactions. The current scenario instead requires 'Inspect profile assignment, latest device check-in and pending policy sync status.' and verification that a pilot check-in applies the revised iOS configuration and status updates in the portal.

D:

This action is appropriate for a different case: Two Android departments share a device group, but only warehouse devices should receive a barcode-scanning restriction. There, the targeted fix is 'Split assignments using trusted device attributes and supported filters or group membership.' because broad assignments can apply vendor-specific controls to the wrong devices. The current scenario instead requires 'Inspect profile assignment, latest device check-in and pending policy sync status.' and verification that a pilot check-in applies the revised iOS configuration and status updates in the portal.

Question 472

An automated Intune offboarding script uses Graph permissions that also allow managing unrelated Microsoft 365 users. What evidence confirms that the management decision met its requirement?

  1. A dry run reports exact intended IDs and no unrelated records are removed.
  2. The dry run rejects stale selections and records the updated approved device set.
  3. The test identity can perform its device action but gets denied for unrelated user modifications.
  4. The pilot returns a parseable evaluation and its compliance state matches test conditions.

Explanation

Correct Answer

C:

This is the acceptance evidence for this specific situation: The test identity can perform its device action but gets denied for unrelated user modifications. It would confirm that the intended intervention, 'Reduce the automation identity's effective Graph scopes and target only approved device APIs.', addressed the problem because least privilege should constrain both permission and resource selection.

Incorrect Answers

A:

This observation would validate a different case: A PowerShell cleanup script mistakenly removes device records because it matches display name instead of a stable managed device identifier. It would check 'A dry run reports exact intended IDs and no unrelated records are removed.' after 'Resolve and validate unique Intune managedDevice IDs before mutation calls.'. It does not establish success for the stated scenario; the needed evidence is 'The test identity can perform its device action but gets denied for unrelated user modifications.'.

B:

This observation would validate a different case: A PowerShell policy script updates 200 devices without checking that the device inventory changed since its last read. It would check 'The dry run rejects stale selections and records the updated approved device set.' after 'Add preflight freshness checks and compare identifiers before applying bulk changes.'. It does not establish success for the stated scenario; the needed evidence is 'The test identity can perform its device action but gets denied for unrelated user modifications.'.

D:

This observation would validate a different case: A custom compliance PowerShell script prints debugging prose before JSON output and Intune cannot parse the device evaluation. It would check 'The pilot returns a parseable evaluation and its compliance state matches test conditions.' after 'Return the supported JSON schema without extra stdout content and validate the rules file.'. It does not establish success for the stated scenario; the needed evidence is 'The test identity can perform its device action but gets denied for unrelated user modifications.'.

Question 473

A device preparation policy unexpectedly installs too many apps during initial setup and times out on slow branch links. Which measured outcome best validates the remediation?

  1. The new Cloud PC receives selected core applications before user access.
  2. A pilot reports the intended deployment engine after device state is corrected.
  3. OOBE finishes with essentials and remaining applications deploy after check-in.
  4. The revised deployment enters the supported technician flow with expected enrollment events.

Explanation

Correct Answer

C:

This is the acceptance evidence for this specific situation: OOBE finishes with essentials and remaining applications deploy after check-in. It would confirm that the intended intervention, 'Limit critical OOBE apps and move nonessential installations to post-enrollment deployments.', addressed the problem because device preparation deliberately limits setup app/script complexity for reliability.

Incorrect Answers

A:

This observation would validate a different case: A tenant wants Cloud PCs created with approved device apps and scripts ready before the first user sign-in. It would check 'The new Cloud PC receives selected core applications before user access.' after 'Attach a supported automatic Autopilot device preparation policy to Windows 365 provisioning.'. It does not establish success for the stated scenario; the needed evidence is 'OOBE finishes with essentials and remaining applications deploy after check-in.'.

B:

This observation would validate a different case: A registered device unexpectedly runs the old Autopilot profile instead of device preparation because its association state is not understood. It would check 'A pilot reports the intended deployment engine after device state is corrected.' after 'Check device association and Autopilot registration precedence before troubleshooting assignments.'. It does not establish success for the stated scenario; the needed evidence is 'OOBE finishes with essentials and remaining applications deploy after check-in.'.

D:

This observation would validate a different case: A maker selects Autopilot device preparation for a pre-provisioned kiosk but the deployment fails to offer the requested technician mode. It would check 'The revised deployment enters the supported technician flow with expected enrollment events.' after 'Use classic Windows Autopilot for pre-provisioning rather than assuming device preparation supports it.'. It does not establish success for the stated scenario; the needed evidence is 'OOBE finishes with essentials and remaining applications deploy after check-in.'.

Question 474

The company wants SCEP or PKCS certificates without maintaining its own full on-premises certificate authority. What observation most directly verifies the intended fix?

  1. The pilot exhibits improved metrics before rollout to later cohorts is approved.
  2. A pilot device receives a valid certificate whose issuer chain is accepted by its service.
  3. An assigned helper connects with user approval and the session is recorded.
  4. The new pilot release is reported installed and a missing app is detected as absent.

Explanation

Correct Answer

B:

This is the acceptance evidence for this specific situation: A pilot device receives a valid certificate whose issuer chain is accepted by its service. It would confirm that the intended intervention, 'Plan Microsoft Cloud PKI and required Intune certificate profiles and trust chains.', addressed the problem because Cloud PKI supports managed certificate issuance while preserving trust requirements.

Incorrect Answers

A:

This observation would validate a different case: Advanced Analytics recommends a configuration change that could affect every endpoint, but the operations team plans immediate mass deployment. It would check 'The pilot exhibits improved metrics before rollout to later cohorts is approved.' after 'Validate the recommendation on a staged group before broad policy assignment.'. It does not establish success for the stated scenario; the needed evidence is 'A pilot device receives a valid certificate whose issuer chain is accepted by its service.'.

C:

This observation would validate a different case: A help desk needs remote interactive assistance for users but employees should be able to grant consent to support sessions. It would check 'An assigned helper connects with user approval and the session is recorded.' after 'Configure Microsoft Intune Remote Help with approved roles, tenant configuration and consent behavior.'. It does not establish success for the stated scenario; the needed evidence is 'A pilot device receives a valid certificate whose issuer chain is accepted by its service.'.

D:

This observation would validate a different case: A managed catalog app requires a vendor-specific detection update after an upstream app build changes its install path. It would check 'The new pilot release is reported installed and a missing app is detected as absent.' after 'Update the Enterprise App Catalog app assignment or detection configuration using supported lifecycle procedures.'. It does not establish success for the stated scenario; the needed evidence is 'A pilot device receives a valid certificate whose issuer chain is accepted by its service.'.

Question 475

Endpoint Analytics reports poor application reliability but the team monitors only Windows boot speed. What test evidence most directly validates the expected endpoint behavior?

  1. A sample export groups failures accurately by OS and enrollment profile.
  2. The post-remediation model reports fewer unexpected restarts under comparable usage.
  3. A targeted report identifies the affected app crash trend separately from boot duration.
  4. The report lists each failed app installation and its relevant code.

Explanation

Correct Answer

C:

This is the acceptance evidence for this specific situation: A targeted report identifies the affected app crash trend separately from boot duration. It would confirm that the intended intervention, 'Use application reliability metrics alongside startup performance in Endpoint Analytics.', addressed the problem because boot metrics alone do not explain crashes and application failures.

Incorrect Answers

A:

This observation would validate a different case: A company must track enrollment failures by platform and technician across branches to find a repeating setup problem. It would check 'A sample export groups failures accurately by OS and enrollment profile.' after 'Create scoped enrollment failure reports with platform, profile and error details.'. It does not establish success for the stated scenario; the needed evidence is 'A targeted report identifies the affected app crash trend separately from boot duration.'.

B:

This observation would validate a different case: An organization sees repeated unexpected restarts on one hardware model after a new driver rollout. It would check 'The post-remediation model reports fewer unexpected restarts under comparable usage.' after 'Correlate restart frequency with device model and driver deployment history.'. It does not establish success for the stated scenario; the needed evidence is 'A targeted report identifies the affected app crash trend separately from boot duration.'.

D:

This observation would validate a different case: After a corporate app deployment, devices show inconsistent app install results but the dashboard aggregates only successful check-ins. It would check 'The report lists each failed app installation and its relevant code.' after 'Export Intune app installation state per device and failure category.'. It does not establish success for the stated scenario; the needed evidence is 'A targeted report identifies the affected app crash trend separately from boot duration.'.

Question 476

A help desk needs a newly assigned Windows compliance policy to take effect without waiting for normal device check-in. After the change, which acceptance result is most relevant?

  1. The intended cohort restarts and unaffected device records show no remote action.
  2. The device checks in and reports its updated compliance state.
  3. The device is reset/marked appropriately and its management lifecycle is recorded.
  4. The kiosk reboots and returns to service with its installed apps intact.

Explanation

Correct Answer

B:

This is the acceptance evidence for this specific situation: The device checks in and reports its updated compliance state. It would confirm that the intended intervention, 'Issue a supported Intune Sync remote action and verify policy evaluation.', addressed the problem because a sync requests accelerated check-in but does not override profile targeting.

Incorrect Answers

A:

This observation would validate a different case: Hundreds of managed devices need a common remote restart after a validated firmware change. It would check 'The intended cohort restarts and unaffected device records show no remote action.' after 'Use supported Intune bulk remote action with carefully verified group/device selection.'. It does not establish success for the stated scenario; the needed evidence is 'The device checks in and reports its updated compliance state.'.

C:

This observation would validate a different case: A company-owned lost Android tablet contains sensitive records and must be reset remotely with appropriate incident approval. It would check 'The device is reset/marked appropriately and its management lifecycle is recorded.' after 'Use an authorized Wipe action on the verified device record with incident tracking.'. It does not establish success for the stated scenario; the needed evidence is 'The device checks in and reports its updated compliance state.'.

D:

This observation would validate a different case: A remote kiosk is frozen after an application update and operations needs a controlled reboot, not a factory reset. It would check 'The kiosk reboots and returns to service with its installed apps intact.' after 'Use the Restart remote device action with authorization and user-impact assessment.'. It does not establish success for the stated scenario; the needed evidence is 'The device checks in and reports its updated compliance state.'.

Question 477

A security team needs a help desk role that can reset managed devices but cannot edit tenant-wide compliance policies. Which configuration most directly resolves the stated issue?

  1. Create the narrowest Intune RBAC role with only required remote-action permissions.
  2. Configure supported Windows Hello for Business authentication policy with required device and identity prerequisites.
  3. Create an Entra Conditional Access policy requiring compliant devices for the defined application audience.
  4. Configure Intune scope tags and appropriate role scope group assignments.

Explanation

Correct Answer

A:

This is the most targeted action: Create the narrowest Intune RBAC role with only required remote-action permissions. The technical distinction is that endpoint administration should separate limited support tasks from policy ownership. Confirm the change by checking: A help-desk test user can reset an assigned device but cannot edit security policies.

Incorrect Answers

B:

This action is appropriate for a different case: A company uses corporate Windows endpoints but wants passwordless sign-in based on the user's biometric gesture, not network location. There, the targeted fix is 'Configure supported Windows Hello for Business authentication policy with required device and identity prerequisites.' because a biometric gesture unlocks a local cryptographic credential rather than substituting for authorization. The current scenario instead requires 'Create the narrowest Intune RBAC role with only required remote-action permissions.' and verification that a help-desk test user can reset an assigned device but cannot edit security policies.

C:

This action is appropriate for a different case: An executive wants email access blocked from unmanaged devices even when their passwords and MFA succeed. There, the targeted fix is 'Create an Entra Conditional Access policy requiring compliant devices for the defined application audience.' because identity authentication alone does not prove required endpoint compliance. The current scenario instead requires 'Create the narrowest Intune RBAC role with only required remote-action permissions.' and verification that a help-desk test user can reset an assigned device but cannot edit security policies.

D:

This action is appropriate for a different case: Two subsidiaries use one Intune tenant and regional operators must not see each other's device records. There, the targeted fix is 'Configure Intune scope tags and appropriate role scope group assignments.' because scoped administration can restrict what assigned administrators can see or change. The current scenario instead requires 'Create the narrowest Intune RBAC role with only required remote-action permissions.' and verification that a help-desk test user can reset an assigned device but cannot edit security policies.

Question 478

A security team wants to refresh Microsoft Defender Antivirus signatures on a set of endpoints without reinstalling the agent. What observation most directly verifies the intended fix?

  1. The device checks in and reports its updated compliance state.
  2. The resulting report shows the effective assignment and exclusion causing the difference.
  3. A test report tracks pending and completed states separately with last contact time.
  4. Pilot devices report newer signature versions with unchanged OS release.

Explanation

Correct Answer

D:

This is the acceptance evidence for this specific situation: Pilot devices report newer signature versions with unchanged OS release. It would confirm that the intended intervention, 'Run the supported Defender Antivirus security intelligence update action in Intune.', addressed the problem because security intelligence refresh is distinct from OS upgrades and MDE onboarding.

Incorrect Answers

A:

This observation would validate a different case: A help desk needs a newly assigned Windows compliance policy to take effect without waiting for normal device check-in. It would check 'The device checks in and reports its updated compliance state.' after 'Issue a supported Intune Sync remote action and verify policy evaluation.'. It does not establish success for the stated scenario; the needed evidence is 'Pilot devices report newer signature versions with unchanged OS release.'.

B:

This observation would validate a different case: A support agent cannot tell why a single user's two iPhones receive different configuration policies. It would check 'The resulting report shows the effective assignment and exclusion causing the difference.' after 'Use the Intune user-focused Troubleshooting blade to inspect policies and assignments.'. It does not establish success for the stated scenario; the needed evidence is 'Pilot devices report newer signature versions with unchanged OS release.'.

C:

This observation would validate a different case: An Intune device record shows 'retire pending' yet security operations claims corporate data has been removed from an offline phone. It would check 'A test report tracks pending and completed states separately with last contact time.' after 'Distinguish queued retirement from confirmed device-side completion.'. It does not establish success for the stated scenario; the needed evidence is 'Pilot devices report newer signature versions with unchanged OS release.'.

Question 479

An enterprise uses the new Microsoft Store for its Windows app distribution and still relies on retired legacy store integration. What observation most directly verifies the intended fix?

  1. A supervised iPad installs the licensed app under corporate management.
  2. The pilot receives only the selected applications and languages.
  3. The test Store application becomes available and installs from its current source.
  4. The employee signs into the new enrolled device and receives the intended application.

Explanation

Correct Answer

C:

This is the acceptance evidence for this specific situation: The test Store application becomes available and installs from its current source. It would confirm that the intended intervention, 'Choose the supported Microsoft Store app deployment method within Intune.', addressed the problem because modern store integration replaces older Microsoft Store for Business workflows.

Incorrect Answers

A:

This observation would validate a different case: A corporate iPad should install a paid in-house app purchased through Apple Business Manager without personal Apple IDs. It would check 'A supervised iPad installs the licensed app under corporate management.' after 'Sync Apps and Books with Intune and assign the licensed application appropriately.'. It does not establish success for the stated scenario; the needed evidence is 'The test Store application becomes available and installs from its current source.'.

B:

This observation would validate a different case: A network team needs to deploy Microsoft 365 Apps during Autopilot without downloading every language package during setup. It would check 'The pilot receives only the selected applications and languages.' after 'Use a tailored Office Deployment Tool configuration or Intune suite profile for required components.'. It does not establish success for the stated scenario; the needed evidence is 'The test Store application becomes available and installs from its current source.'.

D:

This observation would validate a different case: A user-based app assignment should follow an employee to a replacement device rather than remain on the original hardware ID. It would check 'The employee signs into the new enrolled device and receives the intended application.' after 'Assign supported apps to the appropriate Entra user group rather than only a stale device group.'. It does not establish success for the stated scenario; the needed evidence is 'The test Store application becomes available and installs from its current source.'.

Question 480

An organization sees repeated unexpected restarts on one hardware model after a new driver rollout. Which endpoint administration action best addresses the requirement?

  1. Deduplicate alert events and define actionable thresholds with correlation IDs.
  2. Export Intune app installation state per device and failure category.
  3. Review Endpoint Analytics startup performance reports and compare deployment cohorts.
  4. Correlate restart frequency with device model and driver deployment history.

Explanation

Correct Answer

D:

This is the most targeted action: Correlate restart frequency with device model and driver deployment history. The technical distinction is that reliability changes should be investigated by cohort and change timing. Confirm the change by checking: The post-remediation model reports fewer unexpected restarts under comparable usage.

Incorrect Answers

A:

This action is appropriate for a different case: A policy configuration conflict generates hundreds of alerts for the same device every hour. There, the targeted fix is 'Deduplicate alert events and define actionable thresholds with correlation IDs.' because alert floods can obscure distinct urgent issues and overload support teams. The current scenario instead requires 'Correlate restart frequency with device model and driver deployment history.' and verification that the post-remediation model reports fewer unexpected restarts under comparable usage.

B:

This action is appropriate for a different case: After a corporate app deployment, devices show inconsistent app install results but the dashboard aggregates only successful check-ins. There, the targeted fix is 'Export Intune app installation state per device and failure category.' because enrollment check-in does not prove application deployment completed. The current scenario instead requires 'Correlate restart frequency with device model and driver deployment history.' and verification that the post-remediation model reports fewer unexpected restarts under comparable usage.

C:

This action is appropriate for a different case: A service desk needs to identify whether Windows endpoints have slow startup caused by a new login agent rather than simple user complaints. There, the targeted fix is 'Review Endpoint Analytics startup performance reports and compare deployment cohorts.' because measured startup telemetry supports evidence-based performance troubleshooting. The current scenario instead requires 'Correlate restart frequency with device model and driver deployment history.' and verification that the post-remediation model reports fewer unexpected restarts under comparable usage.