Question 620
Following a proposed change in a decision-support initiative at Dunhill Insurance, the support enablement team reports that it addressed the following need under restricted source access: An AI project is owned only by an innovation lab despite legal and operational impacts. Which observation provides the STRONGEST evidence that the change worked?
Explanation
Correct Answer
A governance register shows accountable approvers and escalation routes for material decisions. This is the direct observable test of the intended response: Assign cross-functional owners spanning business, security, legal, operations, and affected users. In the context of Dunhill Insurance's a decision-support initiative, it checks an actual outcome instead of treating completion of a project ticket or an untested assertion as evidence.
Incorrect Answers
The impact report compares agreed before-and-after metrics on comparable work. This would instead validate the different situation: A help desk announces time savings from AI with no baseline measurement. It would ordinarily follow the action: Capture pre-deployment service effort, quality, and error rates before a pilot. It does not establish that Dunhill Insurance solved the need specified in this scenario; the relevant check is: A governance register shows accountable approvers and escalation routes for material decisions.
Decision records show a build choice only when unmet needs justify its lifecycle costs. This would instead validate the different situation: A team needs a standard meeting-summary feature but proposes building a bespoke agent and model infrastructure. It would ordinarily follow the action: Compare existing approved prebuilt offerings against custom-build requirements before selecting a solution. It does not establish that Dunhill Insurance solved the need specified in this scenario; the relevant check is: A governance register shows accountable approvers and escalation routes for material decisions.
The pilot's measured results support a deliberate rollout decision. This would instead validate the different situation: An executive wants to deploy a gen AI tool to every department before testing one process. It would ordinarily follow the action: Run a bounded pilot with defined users, risk controls, success criteria, and expansion gates. It does not establish that Dunhill Insurance solved the need specified in this scenario; the relevant check is: A governance register shows accountable approvers and escalation routes for material decisions.