Question 640
Following a proposed change in a cross-team productivity initiative at Eastshore Telecom, the product operations group reports that it addressed the following need under restricted source access: A sales organization wants a new gen AI initiative but has no integration or rollout sequence. Which observation provides the STRONGEST evidence that the change worked?
Explanation
Correct Answer
Milestone evidence shows requirements and controls were satisfied before expansion. This is the direct observable test of the intended response: Define discovery, design, pilot, security review, integration, and operations milestones. In the context of Eastshore Telecom's a cross-team productivity initiative, it checks an actual outcome instead of treating completion of a project ticket or an untested assertion as evidence.
Incorrect Answers
A governance register shows accountable approvers and escalation routes for material decisions. This would instead validate the different situation: An AI project is owned only by an innovation lab despite legal and operational impacts. It would ordinarily follow the action: Assign cross-functional owners spanning business, security, legal, operations, and affected users. It does not establish that Eastshore Telecom solved the need specified in this scenario; the relevant check is: Milestone evidence shows requirements and controls were satisfied before expansion.
The impact report compares agreed before-and-after metrics on comparable work. This would instead validate the different situation: A help desk announces time savings from AI with no baseline measurement. It would ordinarily follow the action: Capture pre-deployment service effort, quality, and error rates before a pilot. It does not establish that Eastshore Telecom solved the need specified in this scenario; the relevant check is: Milestone evidence shows requirements and controls were satisfied before expansion.
Decision records show a build choice only when unmet needs justify its lifecycle costs. This would instead validate the different situation: A team needs a standard meeting-summary feature but proposes building a bespoke agent and model infrastructure. It would ordinarily follow the action: Compare existing approved prebuilt offerings against custom-build requirements before selecting a solution. It does not establish that Eastshore Telecom solved the need specified in this scenario; the relevant check is: Milestone evidence shows requirements and controls were satisfied before expansion.