Question 610
Following a proposed change in a cross-team productivity initiative at Yellowstone Agriculture, the business transformation team reports that it addressed the following need under an upcoming readiness review: A company equates increasing chatbot usage with a proven return on investment. Which observation provides the STRONGEST evidence that the change worked?
Explanation
Correct Answer
The business case shows attributable value under explicit assumptions and uncertainty. This is the direct observable test of the intended response: Calculate ROI using realized productivity or revenue benefits minus operating and governance costs. In the context of Yellowstone Agriculture's a cross-team productivity initiative, it checks an actual outcome instead of treating completion of a project ticket or an untested assertion as evidence.
Incorrect Answers
A signed use-case brief identifies the beneficiary, measurable outcome, and constraints. This would instead validate the different situation: A company selects a flashy AI demo without documenting whose business problem it solves. It would ordinarily follow the action: Prioritize a concrete use case based on value, feasibility, data readiness, and risk. It does not establish that Yellowstone Agriculture solved the need specified in this scenario; the relevant check is: The business case shows attributable value under explicit assumptions and uncertainty.
Milestone evidence shows requirements and controls were satisfied before expansion. This would instead validate the different situation: A sales organization wants a new gen AI initiative but has no integration or rollout sequence. It would ordinarily follow the action: Define discovery, design, pilot, security review, integration, and operations milestones. It does not establish that Yellowstone Agriculture solved the need specified in this scenario; the relevant check is: The business case shows attributable value under explicit assumptions and uncertainty.
Decision records show a build choice only when unmet needs justify its lifecycle costs. This would instead validate the different situation: A team needs a standard meeting-summary feature but proposes building a bespoke agent and model infrastructure. It would ordinarily follow the action: Compare existing approved prebuilt offerings against custom-build requirements before selecting a solution. It does not establish that Yellowstone Agriculture solved the need specified in this scenario; the relevant check is: The business case shows attributable value under explicit assumptions and uncertainty.