ITIL V3 Foundation Certificate in IT Service Management

Certification: ITIL ITIL V3 Foundation - ITIL 2011 Foundation

Certification Overview

ITIL V3 Foundation certification is a leading certification in the field of Information technology service management across the world. Meant for information technology professionals, ITIL V3 foundation certification equips a professional to face the challenges in the Information technology service management field by applying the required knowledge and skills. In this age of competitive businesses where in customer focus is the key, service management becomes very critical. Towards this end, the ITIL V3 Foundation certification is the most relevant certification for service management professionals available in the world today.

Who can do this certification?

Information Technology professionals who have the interest to develop a career in thearea of service management or professionals already associated with Information technology based services will find this certification useful not only to advance their careers but also to acquire the necessary knowledge and skills to meet the challenges they face in their work environment.


Information technology professionals undertaking and completing the ITIL V3 Foundation examination possess all the required knowledge and skills to excel in the Information technology service management arena. The ITIL V3 Foundation examination will help a professional to find solutions to the various problems and also to manage the various cumbersome situations that arise in Information technology based core services each day. Since the ITIL V3 Foundation examination provides a clear understanding of the various concepts and principles of the ITIL service lifecycle, a qualified professional will be able to come up with innovative business models and solutions suited to the varied service requirements in the information technology based core services field within an entity.

Associated Exam

Students pursuing this course are required to appear in a closed book examination which comprises of 40 multiple choice questions. Every student has to secure a minimumof 65 percent for passing in the examination. On passing the closed book examination, the certification is issued.


There is neither pre education nor experience requirements for appearing in the ITIL V3 Foundation examination.

Examination Overview

There are numerous guides and study papers that are available online along with various authored books meant for preparation for the ITIL V3 Foundation examination. But it is highly recommended that every student should get trained from an accredited training service provider. This will ensure that the students gain not only in-depth knowledge and excellent conceptual clarity but also the necessary skills required to excel in the field of Information technology service management.

The syllabus includes learning on the following concepts:

  • General Awareness of the various elements in theITIL service life cycle
  • The various concepts and terms in the ITIL service life cycle
  • The linkages between the various stages in the ITIL service lifecycle
  • The processes involved in the Information technology service management field
  • The global service management practices in the area of Information Technology

Since ITIL V3 Foundation examination is an entry level certification in the field of Information technology services management, the syllabus starts off with a discussion on the general awareness of the various concepts, principles and elements involved in anITIL service life cycle. The syllabus also covers a detailed study of the different terms and principles in a complete ITIL service lifecycle. This is followed by a study on the various links between the different stages involved in the ITIL service lifecycle. The syllabus ends with an in-depth learning of the varied processes involved in the Information technology service management area along with a systematic learning of the global information technology oriented service management practices.

Validity of the certification

TheITIL V3 foundation certificationis valid for a lifetime and a professional who achieves this certification becomes eligible for the next level, that is, the Intermediate Level. The intermediate level is widely recognized and is industry based. This level is much tougher than the Foundation level. After successful completion of the Intermediate level, a professional becomes eligible for the Expert Level. This has a wide syllabus compared to the previous two levels. After completion of the Expert Level, a professional is eligible for the Master level, the ultimate certification in the entire ITIL scheme.

Expert Review

ITIL V3 Foundation examination is very easy to pass with one to two weeks of intimate study. Getting to know where to register and how to register is much difficult than passing the examination itself. Any professional can appear for the examinations since there is no pre education or experience requirements for appearing in the examinations. The greatest benefit of obtaining the ITIL V3 Foundation examination is that the certification will never expire.

Edward Chung, PMP


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