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Exam Code: MD-102

Exam Name Endpoint Administrator

Certification Provider: Microsoft

Corresponding Certification: Microsoft 365 Certified: Endpoint Administrator Associate

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Microsoft MD-102 Practice Test 3

Question 20

A packaged Win32 application uses a shared UNC path installer that remote laptops cannot reach off VPN. Which action provides the most targeted and supportable resolution?

  1. Publish/approve the private app through the supported managed Google Play process.
  2. Define valid architecture applicability or separate packages according to supported platform.
  3. Collect Intune Management Extension logs and app installer exit codes before modifying detection.
  4. Distribute packaged installation content through Intune rather than relying on an inaccessible internal share.

Explanation

Correct Answer

D:

This is the most targeted action: Distribute packaged installation content through Intune rather than relying on an inaccessible internal share. The technical distinction is that cloud-managed remote deployments should not depend on unavailable local installation paths. Confirm the change by checking: The app installs over approved internet connectivity without a corporate VPN share.

Incorrect Answers

A:

This action is appropriate for a different case: An Android business app needs a private managed Google Play listing rather than a public consumer listing. There, the targeted fix is 'Publish/approve the private app through the supported managed Google Play process.' because enterprise app distribution can restrict visibility to organizational users. The current scenario instead requires 'Distribute packaged installation content through Intune rather than relying on an inaccessible internal share.' and verification that the app installs over approved internet connectivity without a corporate VPN share.

B:

This action is appropriate for a different case: A packaged enterprise app supports both 32-bit and 64-bit installations, but the wrong architecture is installed on ARM-based devices. There, the targeted fix is 'Define valid architecture applicability or separate packages according to supported platform.' because package architecture constraints affect installation eligibility. The current scenario instead requires 'Distribute packaged installation content through Intune rather than relying on an inaccessible internal share.' and verification that the app installs over approved internet connectivity without a corporate VPN share.

C:

This action is appropriate for a different case: A business relies on a legacy Windows 32-bit app that fails silently on a Windows 11 machine and shows an Intune error. There, the targeted fix is 'Collect Intune Management Extension logs and app installer exit codes before modifying detection.' because an installation failure must be distinguished from platform incompatibility. The current scenario instead requires 'Distribute packaged installation content through Intune rather than relying on an inaccessible internal share.' and verification that the app installs over approved internet connectivity without a corporate VPN share.

Question 21

A bring-your-own Android user accidentally enrolls the whole phone instead of a separate work profile. Which design or configuration change meets the requirement with the least unrelated impact?

  1. Apply documented platform minimum-version enrollment restrictions and communicate upgrade requirements.
  2. Distinguish the Autopilot inventory identity from a managedDevice enrollment record.
  3. Retire the inappropriate enrollment and re-enroll using approved personally owned work-profile setup.
  4. Explain and manage corporate supervision through Apple automated enrollment rather than app removal.

Explanation

Correct Answer

C:

This is the most targeted action: Retire the inappropriate enrollment and re-enroll using approved personally owned work-profile setup. The technical distinction is that full management can exceed the organization's permitted control over employee devices. Confirm the change by checking: The new profile isolates work data and personal apps remain outside managed scope.

Incorrect Answers

A:

This action is appropriate for a different case: A field team reports enrollment failures only on outdated Android versions not supported by the corporate platform baseline. There, the targeted fix is 'Apply documented platform minimum-version enrollment restrictions and communicate upgrade requirements.' because enrollment requirements must match the supported operating-system policy. The current scenario instead requires 'Retire the inappropriate enrollment and re-enroll using approved personally owned work-profile setup.' and verification that the new profile isolates work data and personal apps remain outside managed scope.

B:

This action is appropriate for a different case: A device is registered in Windows Autopilot but not yet managed and a service desk mistakes the record for an enrolled Intune endpoint. There, the targeted fix is 'Distinguish the Autopilot inventory identity from a managedDevice enrollment record.' because pre-registration and actual MDM enrollment are separate lifecycle stages. The current scenario instead requires 'Retire the inappropriate enrollment and re-enroll using approved personally owned work-profile setup.' and verification that the new profile isolates work data and personal apps remain outside managed scope.

D:

This action is appropriate for a different case: A corporate iPhone user removes Company Portal and expects the supervised automated enrollment state to disappear. There, the targeted fix is 'Explain and manage corporate supervision through Apple automated enrollment rather than app removal.' because supervision and MDM identity reside beyond the Company Portal user application. The current scenario instead requires 'Retire the inappropriate enrollment and re-enroll using approved personally owned work-profile setup.' and verification that the new profile isolates work data and personal apps remain outside managed scope.

Question 22

An administrator removes a BitLocker encryption policy and assumes the already encrypted drives instantly decrypt. What evidence confirms that the management decision met its requirement?

  1. High-risk pilot devices are blocked while low-risk compliant devices retain access.
  2. The device remains protected until an explicitly approved decryption task completes.
  3. A Defender incident links to the expected Intune device and risk/compliance data.
  4. Approved signed apps run and an unapproved executable fails during the enforcement pilot.

Explanation

Correct Answer

B:

This is the acceptance evidence for this specific situation: The device remains protected until an explicitly approved decryption task completes. It would confirm that the intended intervention, 'Track device encryption state separately from policy assignment and use approved decryption workflow if required.', addressed the problem because removing a policy is not the same as changing existing disk encryption state.

Incorrect Answers

A:

This observation would validate a different case: Defender for Endpoint device risk rises above an approved threshold, but Conditional Access still allows the endpoint unrestricted corporate access. It would check 'High-risk pilot devices are blocked while low-risk compliant devices retain access.' after 'Integrate Defender risk with Intune compliance and enforce a compliant-device grant condition.'. It does not establish success for the stated scenario; the needed evidence is 'The device remains protected until an explicitly approved decryption task completes.'.

C:

This observation would validate a different case: An enterprise wants Defender for Endpoint incidents correlated with Intune device management status. It would check 'A Defender incident links to the expected Intune device and risk/compliance data.' after 'Configure Intune and Defender for Endpoint integration with supported data-sharing and licensing.'. It does not establish success for the stated scenario; the needed evidence is 'The device remains protected until an explicitly approved decryption task completes.'.

D:

This observation would validate a different case: An organization wants to allow only trusted, signed business executables on Windows endpoints. It would check 'Approved signed apps run and an unapproved executable fails during the enforcement pilot.' after 'Configure App Control for Business policies in a suitable audited then enforced rollout.'. It does not establish success for the stated scenario; the needed evidence is 'The device remains protected until an explicitly approved decryption task completes.'.

Question 23

A remediation script shows success but endpoint performance still degrades after each reboot. How should the endpoint team implement the requested control?

  1. Create scoped enrollment failure reports with platform, profile and error details.
  2. Expose freshness and evaluation-time metadata in monitoring reports.
  3. Include stale-device and missing-data treatment in compliance reporting definitions.
  4. Correlate remediation output with independent Endpoint Analytics metrics and repeating-event reports.

Explanation

Correct Answer

D:

This is the most targeted action: Correlate remediation output with independent Endpoint Analytics metrics and repeating-event reports. The technical distinction is that successful script exit is not equivalent to sustained user-experience improvement. Confirm the change by checking: Post-reboot monitoring demonstrates whether the underlying issue actually stopped recurring.

Incorrect Answers

A:

This action is appropriate for a different case: A company must track enrollment failures by platform and technician across branches to find a repeating setup problem. There, the targeted fix is 'Create scoped enrollment failure reports with platform, profile and error details.' because enrollment analytics help distinguish systemic failures from isolated user mistakes. The current scenario instead requires 'Correlate remediation output with independent Endpoint Analytics metrics and repeating-event reports.' and verification that post-reboot monitoring demonstrates whether the underlying issue actually stopped recurring.

B:

This action is appropriate for a different case: An admin dashboard shows compliance percentages but hides the tenant's oldest policy evaluation timestamp. There, the targeted fix is 'Expose freshness and evaluation-time metadata in monitoring reports.' because a stale compliance observation cannot be treated as a live security fact. The current scenario instead requires 'Correlate remediation output with independent Endpoint Analytics metrics and repeating-event reports.' and verification that post-reboot monitoring demonstrates whether the underlying issue actually stopped recurring.

C:

This action is appropriate for a different case: A report claims 100% compliance because it excludes devices that have not checked in for 30 days. There, the targeted fix is 'Include stale-device and missing-data treatment in compliance reporting definitions.' because selective omission can misstate fleet security health. The current scenario instead requires 'Correlate remediation output with independent Endpoint Analytics metrics and repeating-event reports.' and verification that post-reboot monitoring demonstrates whether the underlying issue actually stopped recurring.

Question 24

A PowerShell policy script updates 200 devices without checking that the device inventory changed since its last read. What is the most appropriate management decision?

  1. Add dry-run mode, explicit change approval, logging and post-change verification.
  2. Evaluate the agent's prioritization with business context and compensating control planning.
  3. Add preflight freshness checks and compare identifiers before applying bulk changes.
  4. Inspect the multi-admin approval request and agent impact findings before approving.

Explanation

Correct Answer

C:

This is the most targeted action: Add preflight freshness checks and compare identifiers before applying bulk changes. The technical distinction is that inventory drift between read and write can alter the intended target list. Confirm the change by checking: The dry run rejects stale selections and records the updated approved device set.

Incorrect Answers

A:

This action is appropriate for a different case: A Graph script changes compliance policy assignments in production without recording input or output. There, the targeted fix is 'Add dry-run mode, explicit change approval, logging and post-change verification.' because high-impact automation needs auditability and rollback evidence. The current scenario instead requires 'Add preflight freshness checks and compare identifiers before applying bulk changes.' and verification that the dry run rejects stale selections and records the updated approved device set.

B:

This action is appropriate for a different case: The Intune Vulnerability Remediation Agent ranks devices by risk but a business-critical host cannot be patched this week. There, the targeted fix is 'Evaluate the agent's prioritization with business context and compensating control planning.' because automated risk scoring requires human operational decisions. The current scenario instead requires 'Add preflight freshness checks and compare identifiers before applying bulk changes.' and verification that the dry run rejects stale selections and records the updated approved device set.

D:

This action is appropriate for a different case: A Change Review Agent recommends approving a proposed Intune policy that would affect a high-risk executive device group. There, the targeted fix is 'Inspect the multi-admin approval request and agent impact findings before approving.' because approval accountability remains with authorized human administrators. The current scenario instead requires 'Add preflight freshness checks and compare identifiers before applying bulk changes.' and verification that the dry run rejects stale selections and records the updated approved device set.

Question 25

A business relies on a legacy Windows 32-bit app that fails silently on a Windows 11 machine and shows an Intune error. How should the administrator establish that the intended control succeeded?

  1. The app installs on a newly joined eligible laptop without manual selection.
  2. Each test device receives a compatible binary and unsupported versions are excluded.
  3. Logs identify the exact failing component and a corrected package succeeds on eligible devices.
  4. The export identifies the affected app and model-specific failure counts.

Explanation

Correct Answer

C:

This is the acceptance evidence for this specific situation: Logs identify the exact failing component and a corrected package succeeds on eligible devices. It would confirm that the intended intervention, 'Collect Intune Management Extension logs and app installer exit codes before modifying detection.', addressed the problem because an installation failure must be distinguished from platform incompatibility.

Incorrect Answers

A:

This observation would validate a different case: A security tool must be automatically installed on every company laptop and should not be treated as user-optional. It would check 'The app installs on a newly joined eligible laptop without manual selection.' after 'Assign the application as Required to the verified corporate device group.'. It does not establish success for the stated scenario; the needed evidence is 'Logs identify the exact failing component and a corrected package succeeds on eligible devices.'.

B:

This observation would validate a different case: A packaged enterprise app supports both 32-bit and 64-bit installations, but the wrong architecture is installed on ARM-based devices. It would check 'Each test device receives a compatible binary and unsupported versions are excluded.' after 'Define valid architecture applicability or separate packages according to supported platform.'. It does not establish success for the stated scenario; the needed evidence is 'Logs identify the exact failing component and a corrected package succeeds on eligible devices.'.

D:

This observation would validate a different case: The company wants deployment telemetry broken down by app, user and device so it can identify installation failures by hardware model. It would check 'The export identifies the affected app and model-specific failure counts.' after 'Use Intune app installation reports and export scoped failure data for analysis.'. It does not establish success for the stated scenario; the needed evidence is 'Logs identify the exact failing component and a corrected package succeeds on eligible devices.'.

Question 26

A fleet health score decreases but leadership cannot tell whether app reliability or startup performance was responsible. Which endpoint administration action best addresses the requirement?

  1. Track service notifications against affected endpoint platforms, dependencies and owned runbooks.
  2. Correct the detection exit code and result logic before enabling the repair script.
  3. Decompose Endpoint Analytics scores by dimension and inspect corresponding device groups.
  4. Use Intune reporting exports or supported Graph reporting endpoints and create a governed dashboard.

Explanation

Correct Answer

C:

This is the most targeted action: Decompose Endpoint Analytics scores by dimension and inspect corresponding device groups. The technical distinction is that a composite health number requires component-level analysis. Confirm the change by checking: The report identifies which metric and cohort account for the observed decline.

Incorrect Answers

A:

This action is appropriate for a different case: The Intune message center announces a change to a management service and the help desk wants to assess business impact. There, the targeted fix is 'Track service notifications against affected endpoint platforms, dependencies and owned runbooks.' because service communications require translation into operational readiness decisions. The current scenario instead requires 'Decompose Endpoint Analytics scores by dimension and inspect corresponding device groups.' and verification that the report identifies which metric and cohort account for the observed decline.

B:

This action is appropriate for a different case: A remediation detection script returns the success exit code even though the target service is stopped. There, the targeted fix is 'Correct the detection exit code and result logic before enabling the repair script.' because remediation triggering depends on reliable detection semantics. The current scenario instead requires 'Decompose Endpoint Analytics scores by dimension and inspect corresponding device groups.' and verification that the report identifies which metric and cohort account for the observed decline.

D:

This action is appropriate for a different case: A tenant has four months of Intune compliance history but executives want trend reporting without manually copying screenshots. There, the targeted fix is 'Use Intune reporting exports or supported Graph reporting endpoints and create a governed dashboard.' because historical trend analysis requires repeatable, appropriately scoped data extraction. The current scenario instead requires 'Decompose Endpoint Analytics scores by dimension and inspect corresponding device groups.' and verification that the report identifies which metric and cohort account for the observed decline.

Question 27

A Windows Autopilot profile targets the correct device group but the enrollment flow shows a generic consumer setup. What is the most appropriate management decision?

  1. Verify supported Windows 365 licenses and provisioning policy assignments before repeating provisioning.
  2. Review provisioning policy region and supported placement settings before creating new Cloud PCs.
  3. Check device registration, sync, and Autopilot profile assignment status before reset attempts.
  4. Use Windows upgrade readiness and safeguard diagnostics before bypassing update controls.

Explanation

Correct Answer

C:

This is the most targeted action: Check device registration, sync, and Autopilot profile assignment status before reset attempts. The technical distinction is that a profile must be available for the device identity during OOBE. Confirm the change by checking: The next clean test device presents the organization-branded enrollment flow.

Incorrect Answers

A:

This action is appropriate for a different case: A new Windows 365 user receives a provisioning failure because available license capacity is exhausted. There, the targeted fix is 'Verify supported Windows 365 licenses and provisioning policy assignments before repeating provisioning.' because capacity and entitlement errors cannot be repaired by changing Windows Defender policy. The current scenario instead requires 'Check device registration, sync, and Autopilot profile assignment status before reset attempts.' and verification that the next clean test device presents the organization-branded enrollment flow.

B:

This action is appropriate for a different case: Users complain that newly provisioned Cloud PCs are created in the wrong geographic location for data residency requirements. There, the targeted fix is 'Review provisioning policy region and supported placement settings before creating new Cloud PCs.' because Cloud PC regional placement must align with location policy and service availability. The current scenario instead requires 'Check device registration, sync, and Autopilot profile assignment status before reset attempts.' and verification that the next clean test device presents the organization-branded enrollment flow.

D:

This action is appropriate for a different case: A Windows 11 feature update is repeatedly offered to PCs failing a hardware readiness safeguard. There, the targeted fix is 'Use Windows upgrade readiness and safeguard diagnostics before bypassing update controls.' because compatibility holds should be investigated rather than treated as arbitrary policy failures. The current scenario instead requires 'Check device registration, sync, and Autopilot profile assignment status before reset attempts.' and verification that the next clean test device presents the organization-branded enrollment flow.

Question 28

A Windows Backup restore is offered during new Windows device setup but organizational policy forbids unmanaged personal restore sources. How should the endpoint team implement the requested control?

  1. Use the supported Windows 365 Cloud PC resize process with entitlement and user-data safeguards.
  2. Use classic Windows Autopilot for pre-provisioning rather than assuming device preparation supports it.
  3. Configure Windows Backup and restore policy with approved organizational device settings.
  4. Configure the ESP and required app blocking criteria appropriate for supported enrollment.

Explanation

Correct Answer

C:

This is the most targeted action: Configure Windows Backup and restore policy with approved organizational device settings. The technical distinction is that enterprise restore behavior should be controlled at enrollment and data-governance boundaries. Confirm the change by checking: A pilot restores permitted settings while blocked personal restore content is not introduced.

Incorrect Answers

A:

This action is appropriate for a different case: A finance employee's Cloud PC must be resized to handle a heavier workload without creating an unmanaged new endpoint. There, the targeted fix is 'Use the supported Windows 365 Cloud PC resize process with entitlement and user-data safeguards.' because Cloud PC resizing changes compute allocation under managed service policy. The current scenario instead requires 'Configure Windows Backup and restore policy with approved organizational device settings.' and verification that a pilot restores permitted settings while blocked personal restore content is not introduced.

B:

This action is appropriate for a different case: A maker selects Autopilot device preparation for a pre-provisioned kiosk but the deployment fails to offer the requested technician mode. There, the targeted fix is 'Use classic Windows Autopilot for pre-provisioning rather than assuming device preparation supports it.' because device preparation and classic Autopilot have different mode and prerequisite support. The current scenario instead requires 'Configure Windows Backup and restore policy with approved organizational device settings.' and verification that a pilot restores permitted settings while blocked personal restore content is not introduced.

D:

This action is appropriate for a different case: An Enrollment Status Page shows 'setup complete' before a required security application is installed on Windows devices. There, the targeted fix is 'Configure the ESP and required app blocking criteria appropriate for supported enrollment.' because eSP readiness gates can wait for selected mandatory software rather than every optional assignment. The current scenario instead requires 'Configure Windows Backup and restore policy with approved organizational device settings.' and verification that a pilot restores permitted settings while blocked personal restore content is not introduced.

Question 29

An organization wants to pin devices to a specific Windows 11 release while allowing security quality updates. Which endpoint administration action best addresses the requirement?

  1. Use classic Windows Autopilot for pre-provisioning rather than assuming device preparation supports it.
  2. Configure Windows Autopilot user-driven deployment with a suitable assigned profile and enrollment prerequisites.
  3. Choose Windows Autopilot pre-provisioning with a technician phase and an appropriate user phase.
  4. Create an Intune Windows feature update policy targeting the required supported version.

Explanation

Correct Answer

D:

This is the most targeted action: Create an Intune Windows feature update policy targeting the required supported version. The technical distinction is that feature update version targeting is distinct from monthly quality update cadence. Confirm the change by checking: Pilot devices remain on the chosen feature release while receiving normal security updates.

Incorrect Answers

A:

This action is appropriate for a different case: A maker selects Autopilot device preparation for a pre-provisioned kiosk but the deployment fails to offer the requested technician mode. There, the targeted fix is 'Use classic Windows Autopilot for pre-provisioning rather than assuming device preparation supports it.' because device preparation and classic Autopilot have different mode and prerequisite support. The current scenario instead requires 'Create an Intune Windows feature update policy targeting the required supported version.' and verification that pilot devices remain on the chosen feature release while receiving normal security updates.

B:

This action is appropriate for a different case: A company ships new Windows laptops directly to remote employees without maintaining custom OS images or having technicians stage every unit. There, the targeted fix is 'Configure Windows Autopilot user-driven deployment with a suitable assigned profile and enrollment prerequisites.' because user-driven provisioning transforms an OEM-installed Windows installation during the initial user experience. The current scenario instead requires 'Create an Intune Windows feature update policy targeting the required supported version.' and verification that pilot devices remain on the chosen feature release while receiving normal security updates.

C:

This action is appropriate for a different case: A laptop must arrive ready for an employee after technicians install time-consuming core apps in the warehouse before shipment. There, the targeted fix is 'Choose Windows Autopilot pre-provisioning with a technician phase and an appropriate user phase.' because pre-provisioning separates technician-side device readiness from later user personalization. The current scenario instead requires 'Create an Intune Windows feature update policy targeting the required supported version.' and verification that pilot devices remain on the chosen feature release while receiving normal security updates.

Question 30

A bring-your-own iOS user needs app data protection but the admin applies a device compliance requirement without managing the device. Which Intune or Entra management approach best fits this scenario?

  1. Choose group-membership update semantics that preserve required approved break-glass access.
  2. Configure Intune scope tags and appropriate role scope group assignments.
  3. Use an app-protection-based Conditional Access requirement appropriate for supported mobile clients.
  4. Diagnose supported hardware and Windows Hello provisioning requirements instead of weakening policy globally.

Explanation

Correct Answer

C:

This is the most targeted action: Use an app-protection-based Conditional Access requirement appropriate for supported mobile clients. The technical distinction is that managed application trust differs from MDM device compliance trust. Confirm the change by checking: The protected app signs in with its applied policy while an unsupported client is denied.

Incorrect Answers

A:

This action is appropriate for a different case: A Windows local group policy replaces an emergency break-glass member by accident during rollout. There, the targeted fix is 'Choose group-membership update semantics that preserve required approved break-glass access.' because replacing all members can unintentionally remove essential recovery identities. The current scenario instead requires 'Use an app-protection-based Conditional Access requirement appropriate for supported mobile clients.' and verification that the protected app signs in with its applied policy while an unsupported client is denied.

B:

This action is appropriate for a different case: Two subsidiaries use one Intune tenant and regional operators must not see each other's device records. There, the targeted fix is 'Configure Intune scope tags and appropriate role scope group assignments.' because scoped administration can restrict what assigned administrators can see or change. The current scenario instead requires 'Use an app-protection-based Conditional Access requirement appropriate for supported mobile clients.' and verification that the protected app signs in with its applied policy while an unsupported client is denied.

D:

This action is appropriate for a different case: A PIN policy is applied but Windows Hello for Business enrollment fails on devices without a functional TPM. There, the targeted fix is 'Diagnose supported hardware and Windows Hello provisioning requirements instead of weakening policy globally.' because credential provisioning depends on platform capabilities and tenant settings. The current scenario instead requires 'Use an app-protection-based Conditional Access requirement appropriate for supported mobile clients.' and verification that the protected app signs in with its applied policy while an unsupported client is denied.