Question 260
An organization delivering with a predictive approach discovers: A city program delivers the planned portal but residents still have to visit an office for its most-used service. Which result should be used to validate improvement in the stated situation?
Explanation
Correct Answer
“Residents can complete the service remotely and transaction completion improves.” is meaningful evidence for “A city program delivers the planned portal but residents still have to visit an office for its most-used service” because it demonstrates the practical outcome of “Prioritize the end-to-end service journey over isolated portal features and measure actual adoption.” instead of merely recording that work took place.
Incorrect Answers
“Value checkpoints show verified outcomes from deployed increments before overall project completion.” could measure performance for “A multi-year program cannot demonstrate value until the final go-live even though capabilities can be deployed independently.”, yet it is not direct evidence that “A city program delivers the planned portal but residents still have to visit an office for its most-used service” has been resolved through “Prioritize the end-to-end service journey over isolated portal features and measure actual adoption.”.
“Measured claim handling time and error rates improve against an accepted baseline.” could measure performance for “A data science initiative reports model accuracy but not whether it improves insurance claim turnaround.”, yet it is not direct evidence that “A city program delivers the planned portal but residents still have to visit an office for its most-used service” has been resolved through “Prioritize the end-to-end service journey over isolated portal features and measure actual adoption.”.
“Sponsor decisions reference revised costs, benefits, and viable options rather than sunk costs.” could measure performance for “An infrastructure project has rising delivery cost that threatens the original return on investment.”, yet it is not direct evidence that “A city program delivers the planned portal but residents still have to visit an office for its most-used service” has been resolved through “Prioritize the end-to-end service journey over isolated portal features and measure actual adoption.”.