Question 250
The project manager encounters this predictive delivery challenge: A sponsor judges a service pilot successful solely because all planned tasks were completed on time. Which observation provides the strongest evidence that the underlying problem was resolved?
Explanation
Correct Answer
“The pilot shows baseline-to-current improvement on an agreed customer outcome measure.” is meaningful evidence for “A sponsor judges a service pilot successful solely because all planned tasks were completed on time” because it demonstrates the practical outcome of “Define outcome measures tied to actual customer value and review benefits instead of activity counts alone.” instead of merely recording that work took place.
Incorrect Answers
“Measured claim handling time and error rates improve against an accepted baseline.” could measure performance for “A data science initiative reports model accuracy but not whether it improves insurance claim turnaround.”, yet it is not direct evidence that “A sponsor judges a service pilot successful solely because all planned tasks were completed on time” has been resolved through “Define outcome measures tied to actual customer value and review benefits instead of activity counts alone.”.
“Sponsor decisions reference revised costs, benefits, and viable options rather than sunk costs.” could measure performance for “An infrastructure project has rising delivery cost that threatens the original return on investment.”, yet it is not direct evidence that “A sponsor judges a service pilot successful solely because all planned tasks were completed on time” has been resolved through “Define outcome measures tied to actual customer value and review benefits instead of activity counts alone.”.
“Residents can complete the service remotely and transaction completion improves.” could measure performance for “A city program delivers the planned portal but residents still have to visit an office for its most-used service.”, yet it is not direct evidence that “A sponsor judges a service pilot successful solely because all planned tasks were completed on time” has been resolved through “Define outcome measures tied to actual customer value and review benefits instead of activity counts alone.”.