Question 20
At a metropolitan office, an issue has been corrected: A wireless technician asks Marvis about a user's connection failure without giving the client identity or site and receives unrelated fleet-wide findings. Which repeatable control should the team add to prevent it from returning?
Explanation
Correct Answer
Include client/site/time context in reactive Marvis troubleshooting requests. This repeatable safeguard addresses the mechanism—a broad natural-language question does not isolate the specific user journey under investigation—and reduces the chance that the specific fault recurs.
Incorrect Answers
Require problem-focused Marvis queries that reflect reported user experience. This protects against another issue—an operator asks Marvis why an AP is offline while the user complaint involves long DHCP delays with all APs online—but is not the most direct prevention for a wireless technician asks Marvis about a user's connection failure without giving the client identity or site and receives unrelated fleet-wide findings.
Record incident timestamps and time zone when using conversational network diagnostics. This protects against another issue—a Marvis assistant returns a client history from yesterday while the reported outage occurred this morning—but is not the most direct prevention for a wireless technician asks Marvis about a user's connection failure without giving the client identity or site and receives unrelated fleet-wide findings.
Define action-specific automation eligibility, permission and rollback requirements. This protects against another issue—a technician sees a Marvis Action that can be self-remediated and assumes all action classes permit autonomous configuration without permissions or policy—but is not the most direct prevention for a wireless technician asks Marvis about a user's connection failure without giving the client identity or site and receives unrelated fleet-wide findings.