Question 940
A software testing team encounters the following project situation: A team closes a reported failure as 'cannot reproduce' without documenting tested conditions or asking the reporter for missing details. Which repeatable testing practice most directly reduces recurrence of this problem?
Explanation
Correct Answer
This safeguard specifically targets the contributing cause: Use explicit unresolved or needs-information states for insufficient reproductions. It addresses the principle (Defect lifecycle decisions must be communicated and supported by investigation evidence.) and can be assessed by: The status explains which versions and inputs were tried and whether the issue needs more information.
Incorrect Answers
This preventive step mitigates a different project risk (syllabus section 5.5): A critical data-loss defect is logged as lowest priority because the feature is used rarely, with no assessment of potential business harm. The targeted safeguard for the current case is: Use explicit unresolved or needs-information states for insufficient reproductions.
This preventive step mitigates a different project risk (syllabus section 5.5): A reporting test detects an incorrect decimal total, but the defect tracker records only a UI screenshot without the input data or rule being applied. The targeted safeguard for the current case is: Use explicit unresolved or needs-information states for insufficient reproductions.
This preventive step mitigates a different project risk (syllabus section 5.4): An automation team changes test-data fixtures in a shared folder while two branches run parallel regression suites, causing nondeterministic results. The targeted safeguard for the current case is: Use explicit unresolved or needs-information states for insufficient reproductions.