Question 490
Following a proposed change in a cross-team productivity initiative at Ironwood Software, the workforce productivity team reports that it addressed the following need under an upcoming readiness review: An assistant makes high-impact eligibility recommendations without a way for staff to intervene. Which observation provides the STRONGEST evidence that the change worked?
Explanation
Correct Answer
Sensitive cases require documented human approval before any binding action is taken. This is the direct observable test of the intended response: Add human-in-the-loop review for consequential or uncertain decisions. In the context of Ironwood Software's a cross-team productivity initiative, it checks an actual outcome instead of treating completion of a project ticket or an untested assertion as evidence.
Incorrect Answers
Adversarial and rare-case evaluations show safe handling of the previously failing requests. This would instead validate the different situation: An AI chatbot works on ordinary requests but fails on unusual ambiguous edge cases. It would ordinarily follow the action: Build targeted edge-case tests and fallback behavior before expanding deployment. It does not establish that Ironwood Software solved the need specified in this scenario; the relevant check is: Sensitive cases require documented human approval before any binding action is taken.
The attack suite records blocked data exfiltration and unauthorized tool attempts. This would instead validate the different situation: A red-team exercise finds prompts that request secrets or unsafe internal actions. It would ordinarily follow the action: Test adversarial prompts and enforce access controls, tool permissions, and output safety rules. It does not establish that Ironwood Software solved the need specified in this scenario; the relevant check is: Sensitive cases require documented human approval before any binding action is taken.
Load testing shows acceptable tail latency while quality remains above the agreed threshold. This would instead validate the different situation: A customer-facing generator meets quality targets but misses its response-time service level. It would ordinarily follow the action: Measure latency and consider model choice, output length, retrieval, and serving configuration tradeoffs. It does not establish that Ironwood Software solved the need specified in this scenario; the relevant check is: Sensitive cases require documented human approval before any binding action is taken.