Question 1160
During a post-incident review at a regional data center, the original problem was: A call-center SD-WAN rule uses a latency SLA based on average hourly measurements and ignores short bursts of harmful jitter. Which preventive practice most directly addresses its cause?
Explanation
Correct Answer
Compare path measurements with actual call experience for SLA tuning. This control reduces recurrence of the documented mechanism: Aggregation or sensitivity may conceal user-visible short quality degradations. It creates a repeatable check around the needed response: Tune supported sensitivity and observation settings to match the user's required service quality.
Incorrect Answers
Validate per-application jitter and loss thresholds before SD-WAN cutover. That safeguard addresses another potential failure: An SD-WAN branch voice rule uses a generic path quality threshold suitable for large file transfers, allowing jitter that breaks live calls. It is not the most targeted recurring control for the described cause: Aggregation or sensitivity may conceal user-visible short quality degradations.
Validate tunnels, NAT, routing and SD-WAN policy jointly during deployment. That safeguard addresses another potential failure: A site enables SD-WAN tunnel path switching but the selected tunnel interface is missing the required routing/security configuration. It is not the most targeted recurring control for the described cause: Aggregation or sensitivity may conceal user-visible short quality degradations.
Verify probe reachability and target selection on every provider. That safeguard addresses another potential failure: A branch’s configured SD-WAN SLA uses probe targets reachable only over its primary provider, so the backup is reported degraded even when healthy. It is not the most targeted recurring control for the described cause: Aggregation or sensitivity may conceal user-visible short quality degradations.