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Exam Code: MD-102

Exam Name Endpoint Administrator

Certification Provider: Microsoft

Corresponding Certification: Microsoft 365 Certified: Endpoint Administrator Associate

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Microsoft MD-102 Practice Test 69

Question 680

A policy status dashboard shows a rise in 'error' and 'conflict' states after a Windows configuration rollout. What evidence confirms that the management decision met its requirement?

  1. The script runs only on targeted devices during the intended test schedule.
  2. A controlled conflict produces one traceable case rather than duplicate unbounded tickets.
  3. Executives see accurate fleet trends without individual employee identifiers.
  4. The report identifies the conflicting setting and its assignments on affected devices.

Explanation

Correct Answer

D:

This is the acceptance evidence for this specific situation: The report identifies the conflicting setting and its assignments on affected devices. It would confirm that the intended intervention, 'Use device configuration reporting and setting-level diagnostics to isolate policy conflicts.', addressed the problem because an aggregate failed count cannot identify the colliding assignment.

Incorrect Answers

A:

This observation would validate a different case: A scheduled remediation needs to run on a small pilot set during evening hours, not across all corporate laptops. It would check 'The script runs only on targeted devices during the intended test schedule.' after 'Configure supported scheduling and scoped assignments for the remediation package.'. It does not establish success for the stated scenario; the needed evidence is 'The report identifies the conflicting setting and its assignments on affected devices.'.

B:

This observation would validate a different case: A policy configuration conflict generates hundreds of alerts for the same device every hour. It would check 'A controlled conflict produces one traceable case rather than duplicate unbounded tickets.' after 'Deduplicate alert events and define actionable thresholds with correlation IDs.'. It does not establish success for the stated scenario; the needed evidence is 'The report identifies the conflicting setting and its assignments on affected devices.'.

C:

This observation would validate a different case: An Intune report contains sensitive employee device details and should be shared with executives who need only risk totals. It would check 'Executives see accurate fleet trends without individual employee identifiers.' after 'Aggregate or redact user-level data and apply report access restrictions.'. It does not establish success for the stated scenario; the needed evidence is 'The report identifies the conflicting setting and its assignments on affected devices.'.

Question 681

A business application requires an older runtime library that is missing on new Windows endpoints. Which action provides the most targeted and supportable resolution?

  1. Change the Intune app assignment from Required to Available where appropriate.
  2. Configure supported Android Quiet Time policy for eligible managed applications.
  3. Configure the prerequisite runtime as an Intune Win32 app dependency.
  4. Use a tailored Office Deployment Tool configuration or Intune suite profile for required components.

Explanation

Correct Answer

C:

This is the most targeted action: Configure the prerequisite runtime as an Intune Win32 app dependency. The technical distinction is that dependency relationships ensure necessary software is installed before the dependent app. Confirm the change by checking: A clean pilot installs the runtime before the business app starts.

Incorrect Answers

A:

This action is appropriate for a different case: A user complains that an optional productivity tool installs on every corporate phone without consent. There, the targeted fix is 'Change the Intune app assignment from Required to Available where appropriate.' because required and available assignments create different deployment experiences. The current scenario instead requires 'Configure the prerequisite runtime as an Intune Win32 app dependency.' and verification that a clean pilot installs the runtime before the business app starts.

B:

This action is appropriate for a different case: A managed Android app must suppress work notifications outside working hours for employee well-being. There, the targeted fix is 'Configure supported Android Quiet Time policy for eligible managed applications.' because quiet Time can limit work app interruptions without blocking personal phone use. The current scenario instead requires 'Configure the prerequisite runtime as an Intune Win32 app dependency.' and verification that a clean pilot installs the runtime before the business app starts.

D:

This action is appropriate for a different case: A network team needs to deploy Microsoft 365 Apps during Autopilot without downloading every language package during setup. There, the targeted fix is 'Use a tailored Office Deployment Tool configuration or Intune suite profile for required components.' because right-sized Office content can improve OOBE reliability and bandwidth. The current scenario instead requires 'Configure the prerequisite runtime as an Intune Win32 app dependency.' and verification that a clean pilot installs the runtime before the business app starts.

Question 682

A device loses its Entra primary refresh token after a password reset and cloud application single sign-on stops functioning. What evidence confirms that the management decision met its requirement?

  1. The Windows device reports both domain join and hybrid Entra registration after synchronization.
  2. The retired phone registration disappears without affecting the replacement device's sign-in.
  3. Sign-in succeeds with a refreshed valid token and the device keeps the expected join state.
  4. Group membership excludes the BYOD test device while keeping eligible corporate Windows endpoints.

Explanation

Correct Answer

C:

This is the acceptance evidence for this specific situation: Sign-in succeeds with a refreshed valid token and the device keeps the expected join state. It would confirm that the intended intervention, 'Inspect Entra sign-in/device diagnostics and refresh device authentication through supported steps.', addressed the problem because token and device identity failures should be isolated before reimaging.

Incorrect Answers

A:

This observation would validate a different case: A branch requires traditional on-premises domain authentication for line-of-business software while also using cloud-based identity policies. It would check 'The Windows device reports both domain join and hybrid Entra registration after synchronization.' after 'Plan Microsoft Entra hybrid join with synchronized identity and valid domain connectivity.'. It does not establish success for the stated scenario; the needed evidence is 'Sign-in succeeds with a refreshed valid token and the device keeps the expected join state.'.

B:

This observation would validate a different case: An Entra-registered personal phone is replaced, but the old device remains in the account's list long after retirement. It would check 'The retired phone registration disappears without affecting the replacement device's sign-in.' after 'Use a verified stale registration cleanup process respecting user and enrollment ownership.'. It does not establish success for the stated scenario; the needed evidence is 'Sign-in succeeds with a refreshed valid token and the device keeps the expected join state.'.

D:

This observation would validate a different case: An endpoint team targets a deployment to 'all Windows devices' but includes personal and organization-owned machines with different requirements. It would check 'Group membership excludes the BYOD test device while keeping eligible corporate Windows endpoints.' after 'Refine Entra dynamic membership criteria using trusted ownership and platform attributes.'. It does not establish success for the stated scenario; the needed evidence is 'Sign-in succeeds with a refreshed valid token and the device keeps the expected join state.'.

Question 683

A maker selects Autopilot device preparation for a pre-provisioned kiosk but the deployment fails to offer the requested technician mode. What observation most directly verifies the intended fix?

  1. An off-network pilot completes the chosen supported join workflow without domain dependency failure.
  2. A nonproduction reprovision creates the intended fresh image with documented user-data handling.
  3. OOBE finishes with essentials and remaining applications deploy after check-in.
  4. The revised deployment enters the supported technician flow with expected enrollment events.

Explanation

Correct Answer

D:

This is the acceptance evidence for this specific situation: The revised deployment enters the supported technician flow with expected enrollment events. It would confirm that the intended intervention, 'Use classic Windows Autopilot for pre-provisioning rather than assuming device preparation supports it.', addressed the problem because device preparation and classic Autopilot have different mode and prerequisite support.

Incorrect Answers

A:

This observation would validate a different case: A field device is configured for hybrid join though it never has a reliable route to domain controllers during the first boot. It would check 'An off-network pilot completes the chosen supported join workflow without domain dependency failure.' after 'Select an appropriate cloud-native Entra join deployment or plan validated domain connectivity.'. It does not establish success for the stated scenario; the needed evidence is 'The revised deployment enters the supported technician flow with expected enrollment events.'.

B:

This observation would validate a different case: A business moves employees between Windows 365 Cloud PCs but misinterprets reprovisioning as a simple reboot. It would check 'A nonproduction reprovision creates the intended fresh image with documented user-data handling.' after 'Use the supported Cloud PC reprovisioning lifecycle only after confirming expected data impact.'. It does not establish success for the stated scenario; the needed evidence is 'The revised deployment enters the supported technician flow with expected enrollment events.'.

C:

This observation would validate a different case: A device preparation policy unexpectedly installs too many apps during initial setup and times out on slow branch links. It would check 'OOBE finishes with essentials and remaining applications deploy after check-in.' after 'Limit critical OOBE apps and move nonessential installations to post-enrollment deployments.'. It does not establish success for the stated scenario; the needed evidence is 'The revised deployment enters the supported technician flow with expected enrollment events.'.

Question 684

A field laptop is lost and the business wants to remove sensitive records while also preventing cloud access by its device identity. Which design or configuration change meets the requirement with the least unrelated impact?

  1. Track device encryption state separately from policy assignment and use approved decryption workflow if required.
  2. Limit recovery key access and Intune/Entra role scope to authorized device populations.
  3. Check BitLocker escrow and policy reporting rather than disabling the compliance requirement.
  4. Coordinate approved Intune wipe/retire with Entra device disablement and session revocation.

Explanation

Correct Answer

D:

This is the most targeted action: Coordinate approved Intune wipe/retire with Entra device disablement and session revocation. The technical distinction is that endpoint data protection and cloud device trust require separate response actions. Confirm the change by checking: Cloud requests fail for the missing device and management records capture the requested data removal.

Incorrect Answers

A:

This action is appropriate for a different case: An administrator removes a BitLocker encryption policy and assumes the already encrypted drives instantly decrypt. There, the targeted fix is 'Track device encryption state separately from policy assignment and use approved decryption workflow if required.' because removing a policy is not the same as changing existing disk encryption state. The current scenario instead requires 'Coordinate approved Intune wipe/retire with Entra device disablement and session revocation.' and verification that Cloud requests fail for the missing device and management records capture the requested data removal.

B:

This action is appropriate for a different case: A service desk user can retrieve BitLocker recovery keys for every subsidiary despite being responsible for one region. There, the targeted fix is 'Limit recovery key access and Intune/Entra role scope to authorized device populations.' because recovery secrets are highly sensitive and require least privilege. The current scenario instead requires 'Coordinate approved Intune wipe/retire with Entra device disablement and session revocation.' and verification that Cloud requests fail for the missing device and management records capture the requested data removal.

C:

This action is appropriate for a different case: A Windows endpoint has encryption enabled but compliance reports failure because its recovery key has not been backed up. There, the targeted fix is 'Check BitLocker escrow and policy reporting rather than disabling the compliance requirement.' because encrypted state and verifiable key escrow are related but distinct requirements. The current scenario instead requires 'Coordinate approved Intune wipe/retire with Entra device disablement and session revocation.' and verification that Cloud requests fail for the missing device and management records capture the requested data removal.

Question 685

A laptop must arrive ready for an employee after technicians install time-consuming core apps in the warehouse before shipment. What test evidence most directly validates the expected endpoint behavior?

  1. A pilot fleet reports the intended Windows 11 version and user applications remain functional.
  2. A new pilot Cloud PC starts with the approved application release.
  3. The user finishes setup quickly and the technician-staged applications are present.
  4. The device does not complete gated setup until the designated security app succeeds.

Explanation

Correct Answer

C:

This is the acceptance evidence for this specific situation: The user finishes setup quickly and the technician-staged applications are present. It would confirm that the intended intervention, 'Choose Windows Autopilot pre-provisioning with a technician phase and an appropriate user phase.', addressed the problem because pre-provisioning separates technician-side device readiness from later user personalization.

Incorrect Answers

A:

This observation would validate a different case: Windows laptops remain on an unsupported Windows 10 release while hardware meets the organization’s Windows 11 requirements. It would check 'A pilot fleet reports the intended Windows 11 version and user applications remain functional.' after 'Plan an eligible Windows 11 upgrade using Intune feature update policies and readiness checks.'. It does not establish success for the stated scenario; the needed evidence is 'The user finishes setup quickly and the technician-staged applications are present.'.

B:

This observation would validate a different case: A Windows 365 Cloud PC image contains an old line-of-business client and every new device inherits the obsolete version. It would check 'A new pilot Cloud PC starts with the approved application release.' after 'Update and validate the governed Cloud PC image or approved provisioning app deployment pipeline.'. It does not establish success for the stated scenario; the needed evidence is 'The user finishes setup quickly and the technician-staged applications are present.'.

D:

This observation would validate a different case: An Enrollment Status Page shows 'setup complete' before a required security application is installed on Windows devices. It would check 'The device does not complete gated setup until the designated security app succeeds.' after 'Configure the ESP and required app blocking criteria appropriate for supported enrollment.'. It does not establish success for the stated scenario; the needed evidence is 'The user finishes setup quickly and the technician-staged applications are present.'.

Question 686

A Cloud PKI test profile uses a wrong certificate subject name, so a VPN gateway rejects otherwise trusted certificates. Which endpoint administration action best addresses the requirement?

  1. Evaluate Microsoft Tunnel for MAM with the required gateway, app policy and tenant prerequisites.
  2. Limit Remote Help permissions and device scope through supported RBAC arrangements.
  3. Adjust certificate template subject/usage requirements and reissue affected test certificates.
  4. Evaluate Intune Enterprise App Catalog for the supported app and managed updates.

Explanation

Correct Answer

C:

This is the most targeted action: Adjust certificate template subject/usage requirements and reissue affected test certificates. The technical distinction is that trust is not enough if certificate identity or extended key usage is wrong. Confirm the change by checking: The gateway accepts the reissued client identity and rejects mismatched certificates.

Incorrect Answers

A:

This action is appropriate for a different case: An enterprise uses Mobile Application Management on unenrolled phones and needs protected access to private web apps. There, the targeted fix is 'Evaluate Microsoft Tunnel for MAM with the required gateway, app policy and tenant prerequisites.' because app-only devices can need secure application-specific connectivity without full MDM. The current scenario instead requires 'Adjust certificate template subject/usage requirements and reissue affected test certificates.' and verification that the gateway accepts the reissued client identity and rejects mismatched certificates.

B:

This action is appropriate for a different case: A contractor attempts to use Remote Help to control devices outside their scope tag and role assignment. There, the targeted fix is 'Limit Remote Help permissions and device scope through supported RBAC arrangements.' because remote support rights should not exceed authorized administrative boundaries. The current scenario instead requires 'Adjust certificate template subject/usage requirements and reissue affected test certificates.' and verification that the gateway accepts the reissued client identity and rejects mismatched certificates.

D:

This action is appropriate for a different case: An enterprise needs to deploy a commonly used third-party Windows app and does not want to maintain every vendor installer version manually. There, the targeted fix is 'Evaluate Intune Enterprise App Catalog for the supported app and managed updates.' because the catalog can simplify packaging and update lifecycle for supported applications. The current scenario instead requires 'Adjust certificate template subject/usage requirements and reissue affected test certificates.' and verification that the gateway accepts the reissued client identity and rejects mismatched certificates.

Question 687

A contractor attempts to use Remote Help to control devices outside their scope tag and role assignment. How should the endpoint team implement the requested control?

  1. Limit Remote Help permissions and device scope through supported RBAC arrangements.
  2. Evaluate Intune Enterprise App Catalog for the supported app and managed updates.
  3. Correlate Advanced Analytics/Endpoint Analytics data with driver versions and recent deployment changes.
  4. Constrain tunnel configuration and application policy to permitted work-app traffic.

Explanation

Correct Answer

A:

This is the most targeted action: Limit Remote Help permissions and device scope through supported RBAC arrangements. The technical distinction is that remote support rights should not exceed authorized administrative boundaries. Confirm the change by checking: The contractor can assist the approved device but cannot start an unauthorized session.

Incorrect Answers

B:

This action is appropriate for a different case: An enterprise needs to deploy a commonly used third-party Windows app and does not want to maintain every vendor installer version manually. There, the targeted fix is 'Evaluate Intune Enterprise App Catalog for the supported app and managed updates.' because the catalog can simplify packaging and update lifecycle for supported applications. The current scenario instead requires 'Limit Remote Help permissions and device scope through supported RBAC arrangements.' and verification that the contractor can assist the approved device but cannot start an unauthorized session.

C:

This action is appropriate for a different case: An analytics dashboard shows severe startup time regression on a model whose drivers changed last week. There, the targeted fix is 'Correlate Advanced Analytics/Endpoint Analytics data with driver versions and recent deployment changes.' because a fleet anomaly needs causal evidence before reversing unrelated policies. The current scenario instead requires 'Limit Remote Help permissions and device scope through supported RBAC arrangements.' and verification that the contractor can assist the approved device but cannot start an unauthorized session.

D:

This action is appropriate for a different case: A Tunnel for MAM deployment sends unrelated personal device traffic into the corporate network instead of only the approved managed app. There, the targeted fix is 'Constrain tunnel configuration and application policy to permitted work-app traffic.' because per-app network controls should not silently become device-wide interception. The current scenario instead requires 'Limit Remote Help permissions and device scope through supported RBAC arrangements.' and verification that the contractor can assist the approved device but cannot start an unauthorized session.

Question 688

Mac laptops should install a new macOS patch outside peak business hours while preserving user notice. Which finding would support closing the deployment or security issue?

  1. The Office client follows its app channel while the OS stays on its target version.
  2. The eligible supervised pilot updates and an unsupported BYOD device is not falsely reported as enforced.
  3. The pilot's report matches installed build and documents its restart status.
  4. Pilot Macs report the approved OS version after the assigned update window.

Explanation

Correct Answer

D:

This is the acceptance evidence for this specific situation: Pilot Macs report the approved OS version after the assigned update window. It would confirm that the intended intervention, 'Deploy supported macOS software update policy through the Intune Settings Catalog.', addressed the problem because managed macOS updates can be staged by compatible OS/device prerequisites.

Incorrect Answers

A:

This observation would validate a different case: An administrator confuses Microsoft 365 Apps update channels with Windows OS feature update rings. It would check 'The Office client follows its app channel while the OS stays on its target version.' after 'Manage Microsoft 365 Apps channels separately from Windows device OS update policies.'. It does not establish success for the stated scenario; the needed evidence is 'Pilot Macs report the approved OS version after the assigned update window.'.

B:

This observation would validate a different case: An administrator attempts to force update installation on iOS devices that lack required supervision for a chosen policy. It would check 'The eligible supervised pilot updates and an unsupported BYOD device is not falsely reported as enforced.' after 'Check supervision and platform prerequisites before configuring Apple update enforcement.'. It does not establish success for the stated scenario; the needed evidence is 'Pilot Macs report the approved OS version after the assigned update window.'.

C:

This observation would validate a different case: An Intune report says an update was assigned but users claim it is installed; the team has no deployment status evidence. It would check 'The pilot's report matches installed build and documents its restart status.' after 'Review Windows update deployment and per-device installation reports, including pending restart state.'. It does not establish success for the stated scenario; the needed evidence is 'Pilot Macs report the approved OS version after the assigned update window.'.

Question 689

An internal line-of-business Windows app uses an MSI package and needs quiet installation across managed PCs. Which measured outcome best validates the remediation?

  1. An enrolled Windows pilot receives the MSI and the application launches successfully.
  2. The test Store application becomes available and installs from its current source.
  3. Current app licenses sync into Intune and a pilot install succeeds.
  4. The pilot installation sequences the restart safely and later installs the main app.

Explanation

Correct Answer

A:

This is the acceptance evidence for this specific situation: An enrolled Windows pilot receives the MSI and the application launches successfully. It would confirm that the intended intervention, 'Deploy the application using the appropriate Intune LOB/Win32 app packaging approach.', addressed the problem because install format and management needs determine the supported deployment method.

Incorrect Answers

B:

This observation would validate a different case: An enterprise uses the new Microsoft Store for its Windows app distribution and still relies on retired legacy store integration. It would check 'The test Store application becomes available and installs from its current source.' after 'Choose the supported Microsoft Store app deployment method within Intune.'. It does not establish success for the stated scenario; the needed evidence is 'An enrolled Windows pilot receives the MSI and the application launches successfully.'.

C:

This observation would validate a different case: Apple Business Manager's Apps and Books token expires and new app assignments stop synchronizing. It would check 'Current app licenses sync into Intune and a pilot install succeeds.' after 'Renew the managed Apps and Books location token and verify license sync.'. It does not establish success for the stated scenario; the needed evidence is 'An enrolled Windows pilot receives the MSI and the application launches successfully.'.

D:

This observation would validate a different case: A line-of-business app uses a dependency installer that requires a reboot before the main install can work. It would check 'The pilot installation sequences the restart safely and later installs the main app.' after 'Configure appropriate Intune dependency and restart handling for both packages.'. It does not establish success for the stated scenario; the needed evidence is 'An enrolled Windows pilot receives the MSI and the application launches successfully.'.

Question 690

A Windows update ring has conflicting deferral settings with a feature update policy and machines move to a release that was not approved. What observation most directly verifies the intended fix?

  1. The corrected pilot remains on the approved target release through the test update cycle.
  2. An eligible pilot receives hotpatch while an ineligible PC takes the normal cumulative update path.
  3. The vulnerable cohort receives the fix and unaffected endpoints remain on routine schedules.
  4. The eligible supervised pilot updates and an unsupported BYOD device is not falsely reported as enforced.

Explanation

Correct Answer

A:

This is the acceptance evidence for this specific situation: The corrected pilot remains on the approved target release through the test update cycle. It would confirm that the intended intervention, 'Inspect effective update policies and correct overlapping feature controls.', addressed the problem because multiple policy types influence Windows Update behavior.

Incorrect Answers

B:

This observation would validate a different case: A user wants to apply hotpatch on any Windows 11 computer with no regard for supported edition or baseline. It would check 'An eligible pilot receives hotpatch while an ineligible PC takes the normal cumulative update path.' after 'Check hotpatch eligibility, supported OS/architecture and necessary baseline state before enabling policy.'. It does not establish success for the stated scenario; the needed evidence is 'The corrected pilot remains on the approved target release through the test update cycle.'.

C:

This observation would validate a different case: A business wants to deploy an emergency Windows fix only to a device class that runs the affected application. It would check 'The vulnerable cohort receives the fix and unaffected endpoints remain on routine schedules.' after 'Assign the appropriate expedited quality policy to a verified at-risk group.'. It does not establish success for the stated scenario; the needed evidence is 'The corrected pilot remains on the approved target release through the test update cycle.'.

D:

This observation would validate a different case: An administrator attempts to force update installation on iOS devices that lack required supervision for a chosen policy. It would check 'The eligible supervised pilot updates and an unsupported BYOD device is not falsely reported as enforced.' after 'Check supervision and platform prerequisites before configuring Apple update enforcement.'. It does not establish success for the stated scenario; the needed evidence is 'The corrected pilot remains on the approved target release through the test update cycle.'.