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Course name Operations Courses Management and Control of Quality - QMS: Management and Control of Quality (QMS)

Management and Control of Quality - QMS Video Course

Management and Control of Quality - QMS Video Course is developed by Operations Courses Professionals to help you pass the Management and Control of Quality - QMS exam.

You Will Learn:

Was 21.99 USD
Now 19.99 USD

Description

This course will improve your knowledge and skills required to pass Management and Control of Quality (QMS) exam.

Curriculum For This Course

  • 1. Customer Focus 6 Videos 00:45:43
    • Section Introduction 01:09
    • Customer Satisfaction and Loyalty 10:20
    • Identifying Customers. Customer Information. 17:13
    • Customer Relationship Management 14:26
    • Measuring Customer Satisfaction 08:57
    • Section Closure 11:28
  • 2. High Performance Workforce Management 4 Videos 00:33:29
    • Section Introduction 01:01
    • Principles of Engagement and Motivation 09:48
    • Designing High Performance Work Systems - Part 1 19:10
    • Designing High Performance Work Systems - Part 2 00:37
  • 3. Process Management 4 Videos 00:38:25
    • Section Introduction 01:01
    • Business Processes. Designing Work Processes. 10:20
    • Process Control and Improvement 11:24
    • Section Closure 10:25
  • 4. Performance Measurement and Information Management 6 Videos 00:42:25
    • Section Introduction 00:39
    • The Scope of Performance Measurement 09:16
    • Designing Effective Performance Measurement Systems 09:25
    • Analysing and Using Performance Data 14:05
    • The Cost of Quality 16:51
    • Knowledge Management 00:57
  • 5. Building and Sustaining Performance Excellence in Organizations 4 Videos 00:41:41
    • Section Introduction 01:06
    • Organizational Culture and Performance Excellence 18:34
    • Change Management 17:54
    • Sustaining the Quality Organization 00:47
  • 6. Six Sigma and Process Improvement 5 Videos 00:40:38
    • Section Introduction 01:05
    • Six Sigma Methodology 11:27
    • Tools for Process Improvement 09:54
    • Lean Tools 05:16
    • Section Closure 10:09
  • 7. Quality Cost Management 5 Videos 00:37:28
    • Quality Costs 01:44
    • Quality Cost Measurement 15:03
    • Quality Costs Reporting 08:51
    • Quality Costs and Decision Making 15:59
    • Quality Cost Control - Choosing a Standard 00:52
  • 8. Six Sigma and Process Improvement 5 Videos 00:40:38
    • Section Introduction 01:12
    • Six Sigma Methodology 19:12
    • Tools for Process Improvement 11:26
    • Lean Tools 08:12
    • Section Closure 00:31