Management and Control of Quality - QMS Video Course

Curriculum For This Course

• 1. Customer Focus 6 Videos 00:45:43
  • Section Introduction 01:09
  • Customer Satisfaction and Loyalty 10:20
  • Identifying Customers. Customer Information. 17:13
  • Customer Relationship Management 14:26
  • Measuring Customer Satisfaction 08:57
  • Section Closure 11:28
• 2. High Performance Workforce Management 4 Videos 00:33:29
  • Section Introduction 01:01
  • Principles of Engagement and Motivation 09:48
  • Designing High Performance Work Systems - Part 1 19:10
  • Designing High Performance Work Systems - Part 2 00:37
• 3. Process Management 4 Videos 00:38:25
  • Section Introduction 01:01
  • Business Processes. Designing Work Processes. 10:20
  • Process Control and Improvement 11:24
  • Section Closure 10:25
• 4. Performance Measurement and Information Management 6 Videos 00:42:25
  • Section Introduction 00:39
  • The Scope of Performance Measurement 09:16
  • Designing Effective Performance Measurement Systems 09:25
  • Analysing and Using Performance Data 14:05
  • The Cost of Quality 16:51
  • Knowledge Management 00:57
• 5. Building and Sustaining Performance Excellence in Organizations 4 Videos 00:41:41
  • Section Introduction 01:06
  • Organizational Culture and Performance Excellence 18:34
  • Change Management 17:54
  • Sustaining the Quality Organization 00:47
• 6. Six Sigma and Process Improvement 5 Videos 00:40:38
  • Section Introduction 01:05
  • Six Sigma Methodology 11:27
  • Tools for Process Improvement 09:54
  • Lean Tools 05:16
  • Section Closure 10:09
• 7. Quality Cost Management 5 Videos 00:37:28
  • Quality Costs 01:44
  • Quality Cost Measurement 15:03
  • Quality Costs Reporting 08:51
  • Quality Costs and Decision Making 15:59
  • Quality Cost Control - Choosing a Standard 00:52
• 8. Six Sigma and Process Improvement 5 Videos 00:40:38
  • Section Introduction 01:12
  • Six Sigma Methodology 19:12
  • Tools for Process Improvement 11:26
  • Lean Tools 08:12
  • Section Closure 00:31