Question 820
At a medical clinic, an issue has been corrected: A new firmware is deployed to only a portion of the AP fleet, and service desk aggregates all WLAN users into one apparent failure pattern. Which repeatable control should the team add to prevent it from returning?
Explanation
Correct Answer
Use pilot and control cohorts for high-impact wireless firmware releases. This repeatable safeguard addresses the mechanism—mixing updated and unchanged devices hides whether the rollout caused a fault—and reduces the chance that the specific fault recurs.
Incorrect Answers
Audit active-client population changes whenever service metrics improve abruptly. This protects against another issue—a site-level SLE improves after a WLAN change but a key group of older scanners fails entirely and disappears from the measured population—but is not the most direct prevention for a new firmware is deployed to only a portion of the AP fleet, and service desk aggregates all WLAN users into one apparent failure pattern.
Add service-stage SLE checks to every DNS or DHCP maintenance plan. This protects against another issue—after changing guest DNS settings, a team checks only RSSI and misses a new name-resolution problem—but is not the most direct prevention for a new firmware is deployed to only a portion of the AP fleet, and service desk aggregates all WLAN users into one apparent failure pattern.
Perform DHCP path checks after VLAN or relay modifications. This protects against another issue—clients associate and authenticate promptly but require many seconds to acquire DHCP leases after a VLAN migration—but is not the most direct prevention for a new firmware is deployed to only a portion of the AP fleet, and service desk aggregates all WLAN users into one apparent failure pattern.