Question 580
At a museum exhibit, an issue has been corrected: A Marvis Minis synthetic test reports a failed guest service even after a technician changed the SSID, but no one reruns the check. Which repeatable control should the team add to prevent it from returning?
Explanation
Correct Answer
Require postchange Minis reruns or confirmed scheduled test recovery in closeout. This repeatable safeguard addresses the mechanism—a previously recorded synthetic failure is not itself current evidence of continuing impairment—and reduces the chance that the specific fault recurs.
Incorrect Answers
Audit AP firmware compliance before enabling site-wide synthetic tests. This protects against another issue—a Mist site has active APs but Marvis Minis runs no validation because one AP uses firmware below the required supported level—but is not the most direct prevention for a Marvis Minis synthetic test reports a failed guest service even after a technician changed the SSID, but no one reruns the check.
Include active WLAN and synthetic enablement checks in site commissioning. This protects against another issue—a new site has all WLANs disabled yet operations expects Marvis Minis to perform active guest connectivity tests—but is not the most direct prevention for a Marvis Minis synthetic test reports a failed guest service even after a technician changed the SSID, but no one reruns the check.
Keep event alert escalation separate from root-cause action queues. This protects against another issue—a network lead treats every real-time AP-down alert as if it were an identical Marvis Action requiring the same response workflow—but is not the most direct prevention for a Marvis Minis synthetic test reports a failed guest service even after a technician changed the SSID, but no one reruns the check.