Question 330
After a change at a remote branch, the original incident was: A helpdesk analyst asks Marvis about a device using its display nickname, but multiple assets share the same nickname across sites. Which evidence BEST verifies that the specific failure has been corrected?
Explanation
Correct Answer
The assistant returns observations for the intended device, not its similarly named counterpart. This directly checks the outcome of the chosen remediation and confirms the problem was not merely hidden. The diagnostic issue was: ambiguous asset names can map a natural-language question to the wrong managed object.
Incorrect Answers
The investigation identifies the DHCP or address-assignment stage rather than only AP management health. This would demonstrate a different scenario was fixed—an operator asks Marvis why an AP is offline while the user complaint involves long DHCP delays with all APs online—but does not validate recovery from a helpdesk analyst asks Marvis about a device using its display nickname, but multiple assets share the same nickname across sites.
The assistant response provides targeted observations that can be independently inspected. This would demonstrate a different scenario was fixed—a support agent asks a vague Marvis natural-language question about why the network is slow and receives an unhelpful broad answer—but does not validate recovery from a helpdesk analyst asks Marvis about a device using its display nickname, but multiple assets share the same nickname across sites.
A supported query returns appropriate client or site findings without relying on undocumented language assumptions. This would demonstrate a different scenario was fixed—a bilingual support team assumes every free-form phrase is a supported Marvis language or command syntax without checking product guidance—but does not validate recovery from a helpdesk analyst asks Marvis about a device using its display nickname, but multiple assets share the same nickname across sites.