Question 160
At a government annex, an issue has been corrected: A network engineer compares a Monday morning SLE score to a Friday evening score and concludes a firmware update caused an improvement. Which repeatable control should the team add to prevent it from returning?
Explanation
Correct Answer
Document time scope, client mix and denominator for all firmware change analysis. This repeatable safeguard addresses the mechanism—different load distributions and sample sets can create misleading SLE comparisons—and reduces the chance that the specific fault recurs.
Incorrect Answers
Correlate switch maintenance and AP availability logs during wireless incidents. This protects against another issue—an operator sees an AP disconnect event immediately after a scheduled PoE switch reboot but investigates only WLAN encryption—but is not the most direct prevention for a network engineer compares a Monday morning SLE score to a Friday evening score and concludes a firmware update caused an improvement.
Use cross-domain user experience checks for post-connect complaints. This protects against another issue—a branch reports slow application transactions while Wi-Fi association metrics remain healthy—but is not the most direct prevention for a network engineer compares a Monday morning SLE score to a Friday evening score and concludes a firmware update caused an improvement.
Monitor connection-stage SLEs alongside AP availability. This protects against another issue—a campus operations team reports green AP uptime while many clients exceed the acceptable wireless Time to Connect target—but is not the most direct prevention for a network engineer compares a Monday morning SLE score to a Friday evening score and concludes a firmware update caused an improvement.