Question 80
During a release-readiness review, a tester observes: A large website reports only escaped defects in customer support but never analyzes why the same category returns across releases. Which repeatable testing practice most directly reduces recurrence of this problem?
Explanation
Correct Answer
This safeguard specifically targets the contributing cause: Feed defect trends and root causes into retrospectives and prevention actions. It addresses the principle (Defect and failure analysis can support preventive quality improvements beyond correcting each symptom.) and can be assessed by: Later releases show fewer repeated causes with evidence of process changes and relevant checks.
Incorrect Answers
This preventive step mitigates a different project risk (syllabus section 1.2): A subscription startup skips testing after its lead developer says careful coding alone guarantees correct billing for every tax region. The targeted safeguard for the current case is: Feed defect trends and root causes into retrospectives and prevention actions.
This preventive step mitigates a different project risk (syllabus section 1.2): A weather-app team measures software quality solely by the total defects found, overlooking a slow startup that users abandon. The targeted safeguard for the current case is: Feed defect trends and root causes into retrospectives and prevention actions.
This preventive step mitigates a different project risk (syllabus section 1.1): A retailer reviews product requirements only after code is deployed and discovers an ambiguous return window that all developers implemented differently. The targeted safeguard for the current case is: Feed defect trends and root causes into retrospectives and prevention actions.