Question 180
An HR workflow requests immediate deprovisioning, but an active legal hold requires preserving the employee’s records. The agent cannot determine whether deletion is authorized. Which escalation path fits?
Explanation
Correct Answer
Access revocation and data deletion are different operations. Separating them preserves evidence while addressing account risk.
Incorrect Answers
Conflicting instructions require authority resolution, not a model inference. Escalation is appropriate.
Offboarding does not automatically override legal retention duties. Deletion may violate the hold.
Records can be preserved without leaving access enabled. Unnecessary permissions are a separate risk.