HDI is the world's largest membership association for help desks; technical support and IT service management professionals and is the industry's premier certification and training body. HDI has worked with most Fortune 500 companies, boasts a nation-wide network of local chapters and supports numerous global partners.

About HDI Certification Exams
All HDI certification exams are based solely on the HDI certification standards and not on the content in the HDI courses. HDI courses are designed to assist a student preparing for an HDI certification exam. They reinforce the core concepts of the HDI certification standards and provide skills building opportunities for the attendees.

Each exam consists of 65 multiple choice questions and must be completed in 75 minutes. A minimum score of 80% is required to pass a certification exam, unless otherwise published. Individuals who achieve the passing score will receive a certificate from HDI acknowledging their accomplishment.

The HDI Certification exams include:
HDI Customer Service Representative
HDI Support Center Analyst
HDI Desktop Support Technician
HDI Support Center Team Lead
HDI Support Center Manager
HDI Support Center Director
Knowledge Management Foundations
KCS Principles