Exam 920-166: NCSS - Contact Center Multimedia Rls. 6.0  

If you have a Contact Center Rls. 6.0 system in your company, you may also have and use the multimedia version of the system. If you do you need to have a qualified technician who can install, maintain, configure, and operate the equipment during different activities that work in conjunction with the system. The only way this could happen is if the technician passed the 920-166: NCSS - Contact Center Multimedia Rls. 6.0 exam. 

To get an idea of what this test looks like, here is an overview: 

Objectives/Percentage of Exam
Product/Solution 27%
Hardware/Software Installation 19%
Configuration 21%
Maintenance 13%
Administration 13%
Fault Management 7%

In the Product/Solution section you will describe what the Nortel Communications Control Toolkit is for and identity the different parts that make up the system, which includes the NCCT hardware and components. You will show how to set up the server to support the toolkit. You will describe how the Contact Center - Multimedia architecture works, in relation to the hardware and software. In the Hardware/Software Installation section you will describe how to install the Communications Control Toolkit and the Contact Center Multimedia Product Software. In the Configuration section you will show how to configure the PBX so that it will allow Nortel Communication Control Toolkit to communicate and control properly, and that everything works with NCCT. You will show how to configure the Contact Center Manager Server to work with the Contact Center Multimedia. In the Maintenance section you will show how to provide maintenance on the Contact Center Multimedia Server and Communication Control Toolkit. In the Administration section you will explain how the Outbound Campaign Management Tool works, as well as how the Agent Desktop works. In the Fault Management section you will describe troubleshooting techniques and how to use the tools and utilities.

If you are an employer reviewing the above information, by hiring employees who have passed the 920-166 exam, ensures you're getting professionals who have demonstrated a high level of competency and proven proficiency in their ability to use the Contact Center Multimedia Rls. 6.0 system.