Exam 642-162: IP Contact Center Express Implementation Exam (IPCCX)
Related Certifications: Cisco IP Contact Center Express Specialist
Number of Questions: 65-75
Duration: 75 minutes
 
Exam Topics Include:
• Design a Unified Contact Center Express System deployment
• Implement a Cisco Unified Contact Center Express System
• Operate a Unified Contact Center Express System

***Note:  The last day to take this exam is March 16, 2008***
The Cisco IP Contact Center Express Implementation 642-162 IPCCX is the exam associated with the Cisco IP Contact Center Express Specialist certification. This exam will test your knowledge of the design, implementation, and operation of CRS/IPCCX 4.0 and 4.5 deployments. Topics covered include customer capacity and feature requirement planning, configuration and ordering tools, installation and configuration of IPCCX servers and clients, using the application editor, troubleshooting and monitoring the system, patching, upgrading, and licensing.
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