Exam 642-091: Cisco CRM Express Integration (CRMI)
Related Certifications: None
Number of Questions: 45-55
Duration: 60 minutes
 
Exam Topics Include:
• Present the Cisco Call Manager Express CRM Solution
• Install and configure the C4 Client software on desktops
• Install and configure the C4 Server software on the Microsoft CRM server using the Administration Configuration Utility
• Troubleshoot the operation of the Cisco Call Manager Express CRM solution

This exam assesses the knowledge of the Systems Engineer on the CRM Express Solution delivering easy to install integration between Cisco CallManager Express and Microsoft Customer Relationship Management (CRM) software. This exam covers the integration application, detailed information about the Cisco CRM Communications Connector, and intermediate level Cisco CallManager Express and Microsoft CRM information.  Although this exam is not directly related to any Cisco certification, it can be an important step for any SE in a pre or post sales role.
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